Course curriculum
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1
Getting Started
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Welcome!
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Program Overview
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Your Faculty
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What Others Have to Say About the Program
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Pre-Survey
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Your Checklist - Let's Get Started!
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Guide to Your Success
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Resources
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Program Overview
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Orientation Replay
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2
1. Philosophy of Care
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Philosophy of Care Overview
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Why I Became a Dentist
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Vision Driven Dental Practice
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Clinical Philosophy
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Quiz: Philosophy of Care
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Philosophy of Care Resources
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Final Ask
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3
2. Patient Journey
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Patient Journey Overview
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Mapping the Journey
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Perception Matters
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Building Trust
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Moments of Trust
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Patient Journey Map Resources
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Patient Journey Map Quiz
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Final Ask
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4
3. Building Your Plan
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Building Your Plan Overview
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Crafting Your Plan
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Practice Lifecycle
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Creating Financial Freedom
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Financial Magic
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Annual Plan
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Finance 101
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Building Your Plan Resources
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Building Your Plan - Quiz
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Final Ask
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5
4. Predictive Analytics
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Predictive Analytics Overview
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Predictive Indicators
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Measuring Moments of Trust
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Understanding Lead Indicators
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Reputation & Presence
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New Patients
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Treatment Acceptance
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Relationship
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Lag Indicators
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What Should I Measure?
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Predictive Analytics & Risk Resources
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Predictive Analytics & Risk Quiz
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Final Ask
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6
5. Team Engagement
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Team Engagement Overview
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It's a Journey
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Recruitment
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Behavioral Interviewing
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Onboarding
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Feedback
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The Art of Feedback & Failure
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Team Communication Plan - Quiz
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Team Engagement Resources
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Mid-Course Survey
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Final Ask
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7
6. Authentic Marketing
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Power of Authenticity Overview
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Benchmark Reality
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Your Authentic Story
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Alignment
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Building Your Authority
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Strategy
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Authenticity Quiz
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The Power of Authenticity Resources
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Final Ask
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8
7. Manage Risk
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Manage Risk Overview
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Risk Tolerance
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Health Risk
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Personnel Risk
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Economic Risk
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Crime
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Natural Disaster
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Business Risk - Quiz
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Manage Risk Resources
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Final Ask
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9
8: Business Planning
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Business Planning Overview
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You and Your Practice
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24-Month Measures
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12-Month Measures
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6-Month Milestones
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3-Month Action Priorities
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Obstacles Converted to Action
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Presenting Plans Quiz
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Integration Resource
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10
Program Completion
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Provide Your Feedback
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Let's Wrap Up
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